Frequently Asked Questions

Product & Quality

What makes Mia by the River jewelry unique?

Mia by the River jewelry is designed to blend timeless elegance with modern simplicity. Each piece is thoughtfully crafted using high-quality materials and attention to detail, ensuring both beauty and durability. Our designs are inspired by nature and everyday moments, making them meaningful and wearable for any occasion.

Do you offer hypoallergenic or nickel-free jewelry?

Yes, we do. Most of our jewelry is crafted from hypoallergenic, nickel-free materials, making it safe and comfortable for sensitive skin. We carefully choose materials like stainless steel, sterling silver, and gold plating to ensure a gentle and irritation-free wearing experience.

How should I care for my jewelry?

To keep your jewelry looking its best, we recommend removing it before showering, swimming, or exercising. Store it in a dry place, away from direct sunlight. Gently clean your pieces with a soft, lint-free cloth to maintain their shine. Avoid exposure to harsh chemicals, perfumes, and lotions.

Do you offer custom or personalized jewelry?

Yes, we offer a selection of personalized pieces. Whether you're looking for engraved initials, names, or meaningful dates, our customization options allow you to create a piece that's uniquely yours or a perfect gift for someone special. Reach out to us or check our product listings for personalization options.

Orders & Shipping

How long will my order take to ship?

Orders are typically processed within 1–3 business days. Once shipped, delivery times vary based on your location. You’ll receive a confirmation email with tracking details as soon as your order is on its way.

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping rates and delivery times vary depending on the destination. Any applicable customs fees or duties are the responsibility of the customer.

Can I gift-wrap my order?

Yes! We offer gift-wrapping options at checkout. Each wrapped item is thoughtfully packaged with care, making it perfect for birthdays, anniversaries, or special surprises.

Returns & Exchanges

Can I return or exchange an item?

Yes, we want you to love your jewelry! If you're not completely satisfied, you can return or exchange your item within 14 days of delivery. Items must be unused and in their original packaging. Please note that personalized pieces and sale items are non-returnable. For assistance, contact our support team and we’ll be happy to help.

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How do I contact customer service?

You can reach our customer service team anytime at [your email address]. We're here to help with any questions, concerns, or order support. We aim to respond within 24–48 business hours. You can also use the contact form on our website for quick assistance.

Where is Mia by the River based?

Mia by the River is proudly based in [your city/state/country]. All of our pieces are thoughtfully designed and shipped from our studio with care, love, and attention to detail.