• Items must be returned within 14 days of delivery.
• Products must be unused, unwashed, and in their original packaging with tags intact.
• Sale, clearance, or discounted items are not eligible for return unless they arrive damaged or defective.

• Used, worn, or damaged products.
• Intimate items such as lingerie or undergarments (for hygiene reasons).
• Gift cards or final-sale items.

1. Contact us at info@boutique-mia.com with your order number.
2. Provide photos of the product and packaging if requested.
3. Once approved, we’ll share return instructions or a return shipping label.
4. After we receive and inspect the product, we’ll issue a refund or exchange.

• If the return is due to customer preference (wrong size, change of mind), the return shipping cost is your responsibility.
• If the product is faulty, damaged, or incorrect, we’ll cover the shipping costs.

• Refunds are issued to the original payment method only.
• Processing may take 7–14 business days, depending on your bank or payment provider.
• Original shipping fees are non-refundable (unless the return is due to our mistake).

If you receive a damaged or incorrect item, please contact us immediately with photos. We’ll arrange for a replacement or a full refund.

Exchanges are possible depending on product availability. If the requested item is not available, we’ll process a refund instead.

If you have any questions about returns, refunds, or exchanges, please reach out:
📧 Email: info@boutique-mia.com